McDonald's Reports Poor Quarterly Earnings

WAGE HIKES IMPROVE SERVICE

Customer Service is at the core of my being; it is what I have been doing, in one shape or another, since I was 14 years old.

McDonald's Reports Poor Quarterly Earnings
SAN FRANCISCO, CA – APRIL 22: Signs are posted on the exterior of a McDonald’s restaurant on April 22, 2015 in San Francisco, California. McDonald’s reported a decline in first quarter revenues with a profit of $811.5 million, or 84 cents a share compared to $1.2 billion, or $1.21 a share, one year ago. (Photo by Justin Sullivan/Getty Images)

I saw this headline as I was scrolling, mindlessly, through my Facebook timeline while waiting for the kettle to boil.

McDonald’s Says its Wage Hikes Are Improving Service

My first and honest reaction was, “NO SHIT!”

While I do stand behind my principle of;

If you want good customer service, the first step is to be a good customer…

Treating people is how you will be treated. Yet what a lot of people don’t realise is that the employer has that responsibility to its employees.

Pay a shit wage and you will get a shit performance from your employee and that translates on down the line to an unhappy consumer.

I won’t bore you with more but read the article here.

But I will give you a heads up that I am going to be calling out a company for a shitty services experience I had recently. So get ready for that post.

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